Dezhma Product Exchange and Warranty Policy

At Dezhma, we work to offer the highest quality products to eyelash extension professionals. To guarantee a transparent and reliable experience, we establish the following conditions for purchasing our products: superbonder remover, cleansing foam, adhesives:

1. Warranty

• All our products come with a warranty for manufacturing defects.
• The warranty applies only if the product has not been opened, tampered with, or used.
• If an issue arises, the customer must report it within a maximum of 5 business days after receiving the order, attaching evidence (photos or videos of the product and packaging).

2. Exchanges and Returns

• For reasons of safety, sterility, and formula preservation, exchanges or returns of products are not accepted once the container has been opened.
• Exchanges or returns only apply when:
• The product was received in poor condition (leakage, damaged packaging, or defective seal).
• The product sent does not match the one requested by the customer.

3. Procedure for Requesting an Exchange

• Contact our customer service team through Dezhma's official channels.
• Provide the invoice number, photographic evidence, and a detailed description of the issue.
• Once the information is validated, Dezhma will manage the exchange or replacement of the product according to the situation presented.4. Important Considerations
• The effectiveness of the adhesive depends on external factors such as storage conditions, temperature, humidity, and proper handling during use. Therefore, the warranty does not cover problems arising from improper use or failure to follow storage recommendations.
• It is recommended to store the adhesive in a cool, dry place away from sunlight or artificial light, a heat-free space, always with the cap tightly closed.

Note: check the manufacturing date on the back or bottom of the adhesive bottle; it should not exceed a maximum of 5 months from manufacturing at the