Frequently asked questions

After completing your purchase, you will receive a confirmation email with your order number and summary. Please also check your promotions or spam folders.

Delivery time depends on the destination city and the shipping method selected. You will be able to check the estimated time during checkout and track your order once it has been dispatched.

Once the order has been shipped, you will receive tracking information at the email registered during the purchase.

Contact us as soon as possible. If the order has not yet been dispatched, we will check if it's possible to update the address. After dispatch, we cannot guarantee modifications.

Contact our team immediately. Modifications or cancellations will depend on the order's preparation status.

It depends on the desired outcome, the technique used, and the characteristics of the client's natural lashes. You can explore our Classic, Tech, U, and Brunette Collection fibers.

Each letter represents the curl of the fiber. C and CC curls offer more natural results; D creates more lift; and M and L curls allow for more defined styles. The choice should be adapted to the natural lash and desired design.

Our official products are available exclusively on our website and through select authorized retail partners. For a full list, please contact our customer support team.

Classic fibers are mainly used for lash-by-lash applications. Technical fibers feature special designs, such as YY, W, Clover, and U fibers, which help create different effects and volumes.

It's Dezhma's collection of brown-toned fibers. It includes Honey Brown, Pecan, Mocha, and Dark Chocolate to create warmer, softer, and more personalized finishes.

Keep them in a clean, dry place, protected from moisture, excessive heat, and direct sunlight. Keep the trays closed when not in use.

Consider the drying time, temperature and humidity conditions of the space, your working speed, and the desired retention. Always check the specific instructions for each adhesive.

Follow the instructions on the packaging. Keep it tightly closed, upright, and protected from heat, humidity, and direct light.

Yes. Eyelash extension adhesives should be used by trained professionals and following product precautions and instructions.

Use each product only as directed on its label. Avoid direct contact with the inside of the eyes and discontinue use if irritation occurs.

It is a cleansing and make-up removing foam formulated with vitamin E and natural extracts of aloe vera, chamomile, calendula, and tea tree.

Apply the necessary amount according to product directions, clean gently, and rinse completely. Avoid direct contact with the inside of the eyes.

Hydralash is part of Dezhma's eyelash treatment line. Before use, consult the application instructions and precautions available on the product sheet.

Requests are reviewed based on product status and the conditions set forth in our exchange and return policy. The item must be unused, complete, and in its original packaging.

Contact us as soon as possible and include the order number, a description of the case, and clear photographs of the product and packaging. Our team will review the request.

For health and safety reasons, opened or used products generally cannot be exchanged, except when a manufacturing defect is verified and is covered by the applicable policy.